Cancellation & refund policy
How to stop paying for Scalebiz, what happens to your workspace when you do, and when a payment is refunded.
Version 1.1 · 16 August 2026 · part of the terms of serviceIn short
Cancel at any time from Settings. You keep access until the end of the period you have paid for. Ask within 14 days of any payment and we refund it in full.
The trial
Every account starts with a 14-day trial. No payment card is taken to start it and nothing is charged when it ends — the trial simply stops. There is nothing to refund and nothing to cancel.
Scalebiz does not offer a free plan. If you do nothing when the trial ends, your account stays open without an active subscription and your work is kept.
How to cancel
You can cancel a Scalebiz subscription at any time from Settings → Plan & usage, or from the billing portal linked in any invoice email. Cancelling takes effect at the end of the period you have already paid for. You are not charged again, and you keep full access until that period ends. Until you cancel, a monthly subscription renews each month and an annual one each year.
What happens when you cancel
Your account stays open with no active subscription. Your business profile, saved opportunities and pipeline are kept, not deleted. If you subscribe again later, you pick up where you left off.
Refund window
If you ask within 14 days of your first payment, or within 14 days of a renewal, we refund that payment in full. Write to hello@scalebiz.app from the address on the account.
Outside that window, payments for periods already started are not refunded, and we do not refund part of a month or part of a year.
Annual subscriptions
The annual subscription is billed once for twelve months as a single payment. It renews automatically each year until you cancel, and we email you before any price change. The same 14-day window applies to the annual payment and to each annual renewal. After those 14 days an annual subscription can be cancelled — it will not renew — but the current year is not refunded.
Who we sell to
Scalebiz is sold to businesses for use in their trade or profession. It is not a consumer service, and the statutory consumer rights of withdrawal that apply to private individuals do not apply to a business subscription.
Who takes your payment
Payments are handled by Paddle.com Market Ltd, which acts as the merchant of record and the seller for your purchase. Paddle issues the invoice, collects any VAT or sales tax due in your country, and processes refunds.
Paddle’s own buyer terms apply alongside this policy, and Paddle may grant a refund under those terms.
How to reach us
hello@scalebiz.app for anything about payments, subscriptions or cancellation. We answer within two working days.